Terms and conditions

‘Grupo Mandala’ General Terms and Conditions 2016

The access and use of the website MandalaTickets.com implies your full acceptance and undertaking to abide entirely by you the Terms and Conditions.

These ‘Terms & Conditions’ may vary from time to time. Please make sure you review them regularly.

MandalaTickets.com is operated by ‘Grupo Mandala’, a Mexican company RFC: OCI 101019 B3A, registered at Blvd. Kukulkan Km 9.5, Hotel Zone, Cancun, 77500.

Valid identification is needed by all guests visiting any of our venues. Under 18’s are welcomed only inside ‘Mandala Beach’ club during it´s day events when accompanied by an adult.

By entering any of our venues, you consent to being photographed or filmed and you consent to resulting materials being used for commercial distribution, publication and ‘Grupo Mandala’ communications, without payment or copyright.

The management reserves the right to refuse admission to and/or eject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances.

To ensure safety, we reserve the right to conduct security searches of clothing, bags and all other items on entry and exit and reserve the right to confiscate items, which may cause danger or disruption to others.

Please note that unauthorized professional photo or video camera’s are not permitted at any times.

To help us give you the best customer service, please report any lost property as soon as possible and we will do our best to reunite you with your items.

Please note all customers are responsible for their belongings when attending an event. ‘Grupo Mandala’ does not accept any responsibility for any personal property brought to the venues.

Food and drink purchased elsewhere may not be consumed inside the venues.

‘Grupo Mandala’ reserves the right to refuse admission, please check our FAQ to confirm the dress code for the specific venue.

E Ticket Terms & Conditions

In order to validate an E Ticket at any Nightclub of ‘Grupo Mandala’ it is necessary to present:

1. E ticket printed or displayed on your smartphone (it includes a confirmation number and date of the event).

2. Cardholder/ reservation holder ID

3. Credit card used to book.

In order to prevent and avoid fraud to our Users, MandalaTickets.com reserves the right to make a photocopy, take a photo or to imprint any of the documents mentioned above.

‘Grupo Mandala’ reserves the right to request ticket holders to provide appropriate ID for proof of age purposes.

The ticket is ONLY valid for the specific date purchased, and will need to be shown on entry into each venue. In case of no-show no refund applies.

Tickets are sold subject to the management’s right to alter or vary the events calendar due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

In case of having a special event or talent in the venue confirmed after the client purchase, an upgrade must be paid at cover desk.

The purchaser represents and warrants that the ticket is purchased for personal use only, and that the ticket may not be resold or offered for resale by anyone. Resale or attempted resale of a ticket is grounds for cancellation of that ticket and the holder may be refused entry to, or ejected from the club, without refund or other compensation.

If an event is rescheduled, ticket holders will be offered tickets to the rescheduled event. In this case and like an exception, if the purchaser cannot / want not to attend the rescheduled date, the ticket could be changed for another event /date by paying the difference if applicable.

No credit/debit card details will be held once the payment is processed and receipt signed on the day of the event.

Your purchase is non-refundable, however you may change the date of your visit if you contact us with 48 hours notice prior to booking date (subject to availability).

If the purchaser want to transfer the ticket to a third-party, it is necessary to send a request of name change by email to bookings@mandalatickets.com at least 24 hours prior the booking date. Additionally it is mandatory to fill up an authorization form and send it by e-mail with the Purchaser’s ID and the benefiacy’s ID plus the information that ‘Grupo Mandala’ considerer necessary.

In case of requiring a tax invoice this must be requested by email to bookings@mandalatickets.com, mentioning the tax information to be noted on the invoice, as well as the reservation number. It is important to inform that for fiscal reasons the invoices will be elaborated only after having confirmed payment or after having used the service. In case of deposits or bank transfers, invoices must be requested within the same month the deposit or transfer is made.

Grupo Mandala reserves the right, in its absolute discretion, to cancel any purchase refunding the total amount paid, and to withdraw or to modify a reservation at any time without prior notice and with no liability.

Unauthorized changes or modifications to the e-ticket are considered fraud and any person presenting a modified ticket will be consigned to the competent authorities.

We do advise guests enter the venues as early as possible especially for our busy events, in the case that we reach our venue capacity even with a purchased ticket entrance will be refused.

MandalaTickets Bookings Terms & Conditions 2016

For the payment of your order(s) you will be redirected to the website of the bank processor. ‘Grupo Mandala’ itself will have no financial information unless a manual booking is made with us via email.

Payment is always made via a secure connection, for more information please refer to the website of the payment processor. As we charge in USD, we are unable to specify the amount taken in other currencies, your bank will determine this rate.

On the day of booking guests who have booked “Bottle Service” will need to be inside the venue before 00.30h, after this time the table will become available for re sale and we cannot guarantee your booking.

Guests with “Bottle Service” bookings can enjoy use of their table during the entire venue´s opening times. To confirm especific event opening times time please contact our team, this can range from 21.00h to 4.00h depending on the day and time of year.

Please note that exact table location will be determined when you arrive at the door.

Please be aware of your belongings inside the venues, as we cannot be held responsible for any unattended alcohol or personal items.

Please note that we are not able to look after suitcases, hand luggage or helmets. We would ask you to arrange for these to be stored elsewhere before attending the venue as we are not able to take responsibility for these items.

In case of injury or accident, please make yourself known to our staff. We do have a fully qualified staff on each day to help in any medical matter. For our busier events we do have support from the local Medical Team within the venues in case of any problems. Please act and drink responsibly inside the venues.

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