These Terms and Conditions govern the bookings, access and use of the services offered by SOMOS MANDALA GROUP, S.L., a Spanish company with Tax ID (N.I.F.) B-75761635 and registered office at Calle Villalar 4, Esc. Dcha. Planta 1 Ext., 28001, Madrid (hereinafter, the "Company") in relation to the restaurant and club/nightclub operated by it.
Making a booking, purchase, request for access or use of the Companys services implies the full acceptance of these Terms and Conditions, as well as of the applicable Cancellation and Refund Policy and Privacy Policy.
1. BOOKINGS AND ACCESS
Bookings shall be subject to availability and shall not be deemed confirmed until the customer has received the corresponding confirmation from the Company through the channels enabled for that purpose.
The Company may request from the customer identifying information, contact details and means of payment in order to manage the booking, verify their identity and ensure the proper operation of the service.
The Company reserves the right to cancel, refuse or modify bookings where there are organisational, operational or security reasons, force majeure, fraud prevention or a breach of these Terms and Conditions.
The financial terms, cancellations, refunds, credits and penalties applicable to bookings shall be governed by the provisions of the relevant Cancellation and Refund Policy.
2. MINIMUM AGE AND DOCUMENTATION
Access to the club/nightclub and to certain events shall be reserved exclusively for persons of legal age or for the specific minimum age indicated in each case.
It shall be mandatory to present an original, valid and current official identity document when required by the Company or by the venue´s security staff.
The Company may deny access where it is not possible to adequately verify identity, age or ownership of the booking.
3. RIGHT OF ADMISSION AND ACCESS RULES
Access to and presence within the establishments and events organised by the Company shall be subject to compliance with the internal rules, the legally applicable right of admission and the instructions of the venue staff.
The Company may deny access to, or remove from the premises, without any right to a refund, any person who:
- breaches the applicable dress code;
- shows evident signs of intoxication or substance use;
- engages in aggressive, violent or disrespectful conduct, or conduct that disrupts the normal operation of the establishment;
- engages in offensive, discriminatory or harassing conduct, or any behaviour that may affect the safety, integrity or comfort of other customers or of the venue staff;
- carries dangerous objects, illegal substances or prohibited items;
- fails to comply with the instructions of the security or venue staff;
- or breaches any other applicable legal or internal rule.
Access to, consumption, possession or distribution of illegal substances on the premises shall not be permitted.
The Company may carry out access controls and security checks in accordance with the applicable regulations on public entertainment and private security.
4. DRESS CODE
In order to preserve the atmosphere, image and standards of the establishment, access may be subject to compliance with certain dress code rules.
Unless expressly stated otherwise for a specific event, elegant attire, or attire in keeping with the category and style of the establishment, shall be required.
As a general rule, access shall not be permitted with:
- sportswear or sports footwear;
- flip-flops;
- shorts;
- torn or excessively worn garments;
- t-shirts or garments with offensive messages;
- garments or accessories that prevent the proper identification of the person or that are incompatible with the establishment´s security or image rules;
- or any other attire that the Company considers incompatible with the atmosphere or standards of the establishment.
Failure to comply with the dress code rules may result in denial of access without any right to a refund.
5. OPENING HOURS AND BOOKINGS
The Company may establish specific access times, sittings, minimum or maximum stay periods and particular conditions applicable to certain bookings, tables, VIP areas or events.
Bookings may be released in the event of the customer´s lateness, in accordance with the provisions of the Cancellation and Refund Policy.
The Company may amend opening hours, table allocation, reserved areas or the layout of spaces for operational, organisational or security reasons.
6. PERSONAL AND NON-TRANSFERABLE BOOKINGS
Unless expressly authorised by the Company, bookings shall be personal and non-transferable and may not be resold, assigned or used for commercial or promotional purposes by unauthorised third parties.
The Company may cancel any booking in respect of which it detects indications of resale, unauthorised assignment, fraud or improper use, without any right to a refund.
7. SPECIAL EVENTS AND PROGRAMMING
The artistic programming, performances, guest DJs, shows, schedules and other elements associated with special events may be subject to change, in accordance with the provisions of the Cancellation and Refund Policy.
Advertising, images, renders, photographs, line-ups, artists or promotional content shall be merely informative and indicative in nature, and may be subject to modifications for operational, technical, artistic or organisational reasons.
8. PAYMENTS
The Company may accept various means of payment, including bank cards, electronic payment platforms and, where applicable, certain crypto-assets or cryptocurrencies previously authorised by the Company.
The Company may use external payment service providers and shall not be liable for incidents arising from financial institutions, technology platforms, blockchain networks or providers beyond its control.
The Company may carry out verifications of identity, ownership of the means of payment and anti-fraud checks before confirming bookings or processing refunds.
The fraudulent submission of claims, chargebacks or improper requests may give rise to the cancellation of bookings, the blocking of future transactions and the exercise of the corresponding legal actions.
9. IMAGES AND AUDIOVISUAL CONTENT
The customer acknowledges and accepts that, during the course of events or activities organised by the Company, ambient images, videos or audiovisual recordings may be captured in which they may appear incidentally.
Such content may be used by the Company for promotional, advertising or corporate purposes relating to the activity of the establishment, save for the express objection of the data subject in accordance with the applicable regulations.
10. RECORDINGS
The making of recordings, photo shoots, broadcasts, the use of drones or the capture of images or audiovisual content for professional, commercial or promotional purposes shall not be permitted without the prior and express authorisation of the Company.
The Company may restrict or prohibit access with professional cameras, recording equipment, lighting, drones or other similar devices where it deems necessary for reasons of privacy, security, image or the proper operation of the establishment.
11. LIABILITY
The Company shall not be liable for:
- loss, theft or damage to personal belongings;
- incidents arising from causes beyond its reasonable control;
- cancellations or modifications arising from force majeure;
- acts of third parties;
- or improper use of the facilities by customers.
The customer shall be liable for any loss or damage caused by negligent or wilful conduct, or conduct contrary to the establishment´s rules.
12. DATA PROTECTION
The processing of customers´ personal data shall be carried out in accordance with the provisions of the Company´s Privacy Policy, which shall be available and accessible on the website, booking platform or official channels enabled by the Company at any given time.
13. AMENDMENT OF THE TERMS AND CONDITIONS
The Company may amend these Terms and Conditions where necessary for legal, operational, technical, organisational or commercial reasons.
The version in force shall be that published on the Company´s official booking or contracting channels at any given time, and customers are therefore advised to review these Terms and Conditions periodically before making any booking, purchase or access to the services offered by the Company.
14. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with Spanish law.
For any dispute arising from these Terms and Conditions, the Parties shall submit to the Courts and Tribunals that are competent in accordance with the applicable consumer regulations.