F.A.Q.S

F.A.Q.S

  • What is the minimum age to access the venues?
    Unless stated otherwise, you must be at least 18 years old and present an official ID with your photograph at the entrance to prove your age.
  • How can I book tickets?
    To make a reservation, please follow these steps:
    1.- Choose the city you plan to visit.
    2.- Select the club.
    3.- Choose the date, and the available booking options with their corresponding inclusions and exclusions will be displayed.
    Please note that access options, packages, and prices vary depending on the city and club.
    4.- After selecting your preferred reservation option, if allowed, choose the number of guests and click the "BOOK YOUR TICKETS" button. Follow the steps until you complete the online payment and receive your confirmation by email.
  • How can I pay my tickets online?
    You can pay for your tickets online using a credit or debit card.
    If you paid with a virtual/digital card, you must present the charge directly from your banking app along with your official ID.

    IMPORTANT: You must present the physical credit/debit card and your official ID at the entrance to validate your reservation.
  • When will I receive my tickets?
    Immediately! Once you complete your online reservation, you will receive an email with your e-ticket or confirmation.

    On the day of your reservation, you only need to arrive at the venue with your confirmation email, official ID, and the credit card used for the purchase.
  • What if I didn’t receive my ticket by email?
    If you have already checked your spam/junk folder and are sure you did not receive your e-ticket, please email us at reservations@mandalaticket.com so we can assist you and resend your electronic ticket.
  • What do I need in order to validate an e-ticket?
    On the day of your reservation, you must present the following at the venue entrance:

    1.- Electronic ticket with QR code received by email.
    2.- Cardholder/reservation holder ID (original only, photos not accepted).
    3.- Credit card used for the reservation (original only, photos not accepted).

    If you paid with a virtual card, you must show the charge directly from your banking app at the entrance.
  • How do I validate my reservation if I paid online with a virtual card?
    If you paid online using a virtual card, you must show the card directly from your banking app. If the virtual card numbers change, then you must show the charge directly from your banking app.
    Additionally, you must present a valid physical photo ID (photos or screenshots of IDs are not accepted).
  • If I have a pending charge on my card but did not receive a confirmation email, do I have a confirmed reservation?
    If you see a pending charge, your bank may have blocked your credit card and the order may not have been completed. Please contact us at reservations@mandalaticket.com to confirm whether your order was successfully processed.
  • Can someone else pick up my tickets at the club?
    No. Only the reservation holder may validate and collect the tickets by presenting a valid government-issued photo ID and the credit card used for the reservation.
  • What should I do if I am not the credit card holder? How can I change the reservation name?
    In this case, the credit card holder must request an authorization form by emailing reservations@mandalaticket.com. The completed form must be sent back along with:
    - A photo of the cardholder’s official ID
    - A photo of the credit card used for the reservation
    - A photo of the ID of the person who will validate the reservation (beneficiary)
  • What can I do if I cannot complete my purchase?
    Please make sure the information entered during checkout matches the information associated with your credit card account. For assistance, email us at reservations@mandalaticket.com or contact us through our chat.
  • Why do ticket prices change as the event date approaches?
    Please note that prices are dynamic and vary according to demand. To get the best price, we recommend purchasing your tickets as early as possible.
  • Can I resell my tickets?
    Reselling any ticket, package, or table reservation is against our policy. If any abuse or irregular activity is detected, the purchase will be canceled and the offender may be reported to the authorities.
  • Can I use my tickets for a different date than the one reserved?
    No, tickets are only valid for the reserved date. However, you may request a date change by emailing reservations@mandalaticket.com at least 48 hours before the event date. Additional charges may apply.
  • Cancellation and Refund Policy
    The cancellation of any ticket or service booked through MANDALATICKETS.COM must be requested by email to reservations@mandalaticket.com.
    Cancellation fees are as follows:

    - Cancellations requested more than 48 hours before the event date will incur a 15% penalty fee based on the total amount paid online.
    - Cancellations requested less than 48 hours before the event date will incur a 50% penalty fee based on the total amount paid online.
    - Cancellations requested on the same day of the event will incur a 100% penalty fee based on the total amount paid online.

    IMPORTANT: The cancellation period refers to the reserved event date, not the event start time.
    NON-REFUNDABLE OFFERS AND TICKETS: Some reservations are marked on the product page as final sale. In these cases, refunds, cancellations, or date changes do not apply.
  • Which IDs are accepted to validate my LOCAL / RESIDENT ticket?
    To validate your resident-rate reservation in Cancun and Playa del Carmen, the only accepted IDs — and they must be valid/current — are:
    - INE issued in Quintana Roo
    - Driver’s license issued in Quintana Roo
  • What’s the dress code?
    The dress codes are as follows:

    - Daytime Beach Clubs (Mandala Beach, Chicabal, Vagalume): sophisticated beachwear and casual-chic attire, sandals and beach shoes are allowed. Swimsuits are mandatory to access the pool.

    As a general rule, nightclubs do not allow shorts, sandals, tank tops, hats, caps, or swimwear.
    - Nightclubs with Upscale Smart dress code: D’Cave, La Santa, Bonbonniere, Houdinni, Vagalume (night tickets).
    - Nightclubs with Smart Casual dress code: Mandala, La Vaquita, House of Fiesta, Rakata, Mandala Beach Night, Señor Frog’s
  • I work for an agency and would like to work with Grupo Mandala…
    Please email us to reservations@mandalaticket.com with your contact information and an approximate number of monthly clients.
  • I need more information…
    For further inquiries, please send an email to reservations@mandalaticket.com or reach out to us through our official channels. Our representative will respond to your questions as soon as possible.