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F.A.Q.S

  • What is the minimum age to access the venues?
    Unless stated otherwise, you must be at least 18 years old and present an official ID with your photograph at the entrance to prove your age.
  • How can I book tickets?
    To book tickets, follow these steps:

    1.- Choose the city you plan to visit.
    2.- Select the venue you wish to visit.
    3.- Choose the date you want to purchase. The available options for that date will be displayed, including inclusions and exclusions. Note that not all services are available on all dates.
    4.- Select the number of guests and click on the "GET TICKETS" button. Follow the steps to complete the online payment and receive your confirmation by email.

    We offer different booking options for each location, each with its own inclusions and exclusions. To view the details of each option, click on the "MORE INFO" button. Prices and conditions may vary at each nightclub, date, and location. Our e-commerce website is the official site for accessing all our venues, as Grupo Mandala owns every nightclub listed. Purchasing through our website carries no risk. For more information, please review our Terms & Conditions and Privacy Policy.
  • How can I pay my tickets online?
    You can pay for your tickets online using a credit or debit card. If you are using a debit card, please ensure you are aware of your daily withdrawal limit.
    IMPORTANT: You must present the physical credit/debit card and your official ID at the door in order to validate your reservation.
  • When will I receive my tickets?
    Immediately! You will receive your tickets immediately upon completing your online reservation. An email with your e-ticket or confirmation will be sent to you.

    On the day of your reservation, simply present your confirmation email, official ID, and the credit card you used for the purchase at the door.
  • What if I didn’t receive my ticket by email?
    If you have checked your spam folder and are certain that you did not receive your e-ticket, please contact us at reservations@mandalaticket.com. We will follow up and ensure that you receive the corresponding e-ticket.
  • What do I need in order to validate an e-ticket?
    On the day of your reservation, you must present the following at the venue's entrance:

    1. Printed e-ticket or displayed on your smartphone (ensure the confirmation number and the date of the event are legible).
    2. Original ID of the cardholder/reservation holder (no copies).
    3. Original credit card used for the booking (no copies).
  • If I have a charge pending on my card but I didn’t get an email confirmation, do I have a confirmed reservation?
    In the case that you have a pending charge,it is likely that your bank has placed a hold on your credit card, and the order may not have been completed. Please contact us at reservations@mandalaticket.com to confirm whether the order was successfully processed.
  • Can someone else pick up my tickets at the nightclub?
    No, only the reservation holder can pick up the tickets. The reservation holder must show a valid photo ID and the credit card used for the booking.
  • What if I am not the credit card holder?
    If you want to take advantage of the reduced online prices by using a credit card that is not under your name, it is possible! The credit card holder must request an authorization form by emailing reservations@mandalaticket.com. Fill out the form, attach a copy/photo of their ID, a copy/photo of the credit card used for the booking, and a copy/photo of the person who will validate the reservation.
  • What can I do if I can’t complete my purchase?
    1. Please ensure that the information on the purchase screen matches the information associated with your credit card account.
    2. For assistance, please email us at reservations@mandalaticket.com use our chat feature.
  • Why do ticket prices change closer to the event?
    Ticket prices may change as the event draws near based on demand. To secure the best price possible, we encourage you to purchase your tickets as far in advance as you can. The Official Mandala site provides the most up-to-date information on upcoming events and the best deals.
  • Can I resell my tickets / packages / table?
    It is against our policy to resell any of our tickets, packages or table reservations. Every transaction is managed directly through us. In the case any abuse or irregularity is detected, the purchase will be canceled and the offender will be prosecuted by the authorities.
  • Can I use my tickets for another date than the one reserved?
    No, your tickets are only valid for the dates of your purchase. However, you can request a change of date with 48 hours’ notice before the date of the event.
  • How can I change the date/name of my ticket?
    Changes to date apply with 48 hours’ notice of the original date reserved.
    **Extra charges may apply.**
    For a change of name, it is required to request and fill out an authorization form and email it back with a copy/photo of the ID and credit card of the reservation holder.
    You must request any change to your online reservation by email with 48 hours’ notice to reservations@mandalaticket.com
  • Cancellations and Refund Policy:
    1.- To request a cancellation, please email reservations@mandalaticket.com at least 48 hours prior to the reserved event/service.
    2.- Cancellations made with at least 48 hours' notice will receive a total refund, excluding the bank's commission (15% of the total amount paid online).
    3.- Cancellations made with less than 48 hours' notice will receive a 50% refund of the total amount paid online.
    4.- Cancellations can't be requested after the date of the event, and no refunds will be applied.
  • How does the Bottle Service Reservation work?
    When you book a table through MandalaTickets.com, you get:

    • Access to the nightclub (each table includes a specific number of access passes), no additional guests are allowed if the table doesn't have the option to add them during the reservation purchase.
    • Reserved table in the designated area.
    • The total price you paid will be credited towards purchasing bottles or individual drinks from the menu, unless otherwise stated.

    *The establishment reserves the right to release your table for resale if you haven't arrived by the indicated online check-in time.
    **Tips are not included but are at the discretion of our customers.
  • What’s the dress code?
    Unless specified otherwise, the dress code per club is:

    • Mandala: Upscale-Casual
    • The City: Smart-casual.
    • Mandala Beach (Night Party): Dress to Impress. Fancy Swimwear is allowed at the Pool Party.
    • La Vaquita: Informal. Anything goes.
    • Abolengo: Upscale-Casual
    • Señor Frog's: Casual
    • Rakata: Casual??
    • Santito Tun-Tun: Casual
    • D'Cave: Mandatory elegant
    • Chicabal: Sophisticated and casual-chic beach attire
    • Bonbonniere: Sophisticated-casual attire
    • Vagalume: Smart-casual, beach attire to impress
    • Tehmplo: Upscale-Casual
  • I work for an agency and would like to work with Grupo Mandala…
    Please email us to reservations@mandalaticket.com with your contact information and an approximate number of monthly clients.
  • I need more information…
    For further inquiries, please send an email to reservations@mandalaticket.com or reach out to us through our official channels. Our representative will respond to your questions as soon as possible.