Mandala Tickets   +52 (998) 8833333
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Grupo Mandala General Terms and Conditions 2018

The access and use of the website implies your full acceptance and undertaking to abide entirely by the Terms and Conditions.

These Terms & Conditions may vary from time to time. Please make sure you review them regularly. is operated by Grupo Mandala, a Mexican company RFC: OCI 101019B3A, registered at Blvd. Kukulkan Km 9.5, Hotel Zone, Cancun, 77500.

I- Access to the consumer centers offered at
Valid identification is needed by all guests visiting any of our consumption venues. Under 18 year olds are welcomed only inside ‘Mandala Beach’ club during its day time events, when accompanied by an adult.

Grupo Mandala reserves the right to request ticket holders to provide appropriate ID for proof of age purposes.

The management of each consumption venue of Grupo Mandala reserves the right to refuse admission to and/or reject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances.

To ensure safety, we reserve the right to conduct security searches of clothing, bags and all other items on entry and exit and reserve the right to confiscate items, which may cause danger or disruption to others in the consumption venues.

Grupo Mandala reserves the right to refuse admission, please check our FREQUENTLY ASKED QUESTIONS to confirm the dress code for the specific venue.

By entering any of our consumption venues, you consent to being photographed or filmed and you consent to resulting materials being used for commercial distribution, publication and Grupo Mandala communications, without payment or copyright.

Please note that unauthorized professional photo or video cameras are not permitted at any time in the consumption venues, no exception.

Food and drink purchased elsewhere may not be introduced or consumed inside the consumption venues.

Grupo Mandala is not responsible for the belongings that the Clients/Guests bring with them to our establishments and is exempt from indemnifying the 'Clients/Guests' in case of loss of their personal belongings. To help us to give a better service to our 'Clients/Guests', please report any lost property as soon as possible and we will do our best to reunite you with your items.

II. E-Ticket Terms & Conditions
The confirmation sent by email that is entered at the time of making an online purchase, is called an Electronic Ticket.

A.- Validation of the electronic ticket
In order to validate an E-Ticket at any nightclub or venue of ‘Grupo Mandala’ it is necessary to present:

1. E ticket printed or displayed on your smartphone (it includes a confirmation number and date of the event). 2. Cardholder/ reservation holder ID 3. Credit card used to book.

In order to prevent and avoid fraud to our Users, reserves the right to make a photocopy, take a photo or to imprint any of the documents mentioned above.

Once the payment is processed and the purchase receipt has been signed on the day of the event, no credit / debit card details will be stored. For more information, visit our PRIVACY NOTICE.

Limiting use of the E-ticket by the client
The purchaser represents and warrants that the ticket is purchased for personal use only, and that the ticket may not be resold or offered for resale by anyone. Resale or attempted resale of a ticket is grounds for cancellation of that ticket and the holder may be refused entry to, or ejected from the club, without refund or other compensation.

Unauthorized changes or modifications to the e-ticket are considered fraud and any person presenting a modified ticket will be consigned to the competent authorities.

Modifications to the electronic ticket and / or change of dates
The purchases made through may be modified, as long as the change is request via email to with at least 48 hours anticipation to the date of the reserved event. Changes in date may be subject to changes in rate, which must be settled by the client, either by payment online or directly at the door of the reserved nightclub/ property.

Change of beneficiary / holder of the E-ticket
As stated above, the holder of the credit card used to book is the only one who can validate the electronic ticket.

?If the purchaser wants to transfer the ticket to a third-party, it is necessary to send a request of name change by email to at least 48 hours prior the booking date. Additionally, it is mandatory to fill in an authorization form and send it by e-mail with the Purchaser’s ID and the beneficiary ID plus the information that ‘Grupo Mandala’ consider necessary.

Cancellation by the client
The cancellation of a ticket or service booked through must be requested via email to, at least 48 hours in advance of the date of the reserved event / service.

Cancellation charges are as follows:

• Cancellations requested 48 hours in advance will have a total refund less the bank commission (2.56% of the total paid online). • Cancellations requested less than 48 hours before the date of the event, will have a 50% penalty on the total paid online. • Cancellations requested after the date of the event, will have a charge or penalty of 100% of the total paid online.

The tickets ONLY valid for the specific date purchased, and will need to be shown on entry into each venue. In case of no-show no refund applies.

When the user/client doesn’t appear to claim the contracted services, without prior notice to, their reservation is automatically considered No Show, therefore, there will be no refund by regarding the contracted services.

Adjustment for special events In case of a special event is confirmed for the same date and consumption venue reserved after the Customer has made his purchase, the difference corresponding to the new price set to enter to the event must be paid.

If the client does not want to pay the difference, he can use the ticket on another date in the same consumption center or he could use it on the same date in an alternative consumption center. To know the alternative options, you should contact the Service Center directly at the number 998 883 3333 ext. 115 or to the mail

Modification in the calendar of events Tickets are sold subject to the management’s right to alter or vary the events calendar due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets. In case of having a special event or talent in the venue confirmed after the client purchase, an upgrade must be paid at cover desk.

If an event is rescheduled, ticket holders will be offered tickets to the rescheduled event. In this case and like an exception, if the purchaser cannot / does not want to attend the rescheduled date, the ticket could be changed for another event /date by paying the difference if applicable. In case that the client is not interested in changing the event/date, a refund of the total of the reservation may be requested to the email with at least 24 hours of anticipation of the original date of the reserved event. Any requested received past this date will have a penalty charge of 50% of the total amount paid online.

Cancellations by and 'Grupo Mandala' reserve the right, in its absolute discretion, to cancel any purchase/reservation without prior notice, in these cases the refund of the amount paid by the Client will be made and the reservation will be canceled without prior notice and without any liability for 'Grupo Mandala' or

In case of requiring a tax invoice this must be requested by email to, mentioning the tax information to be noted on the invoice, as well as the reservation number. It is important to inform that for fiscal reasons the invoices will be elaborated during the month of purchase of the service, even if the date of use of the tickets is later. In case of deposits or bank transfers, invoices must be requested within the same month the deposit or transfer is made. Once a tax invoice has been made service are non-refundable, nor can the date/event be changed.

Bookings Terms & Conditions

Online Payment
For the payment of your order(s) you will be redirected to the website of the bank processor. ‘Grupo Mandala’ itself will have no financial information unless a manual booking is made with us via email. Payment is always made via a secure connection, for more information please refer to the website of the payment processor. As we charge in USD, we are unable to specify the amount taken in other currencies, your bank will determine this rate.

For more information, visit our PRIVACY NOTICE.

Payments Accepted
The method of payment accepted by are debit or credit cards. Our bank platform accepts Visa, MasterCard, Discover and American Express cards. At the time of making the reservation, the total amount of the booking will be charge to the credit card.

As it was previously specified in subsection A) of Title II, the cardholder is the only person authorized to validate the reservation and it is essential to present himself personally with the card used at the time of booking and with his official identification to collect the tickets of the event. Copies and photographs will not be accepted.  

If the online payment is made with a virtual card, the cardholder must present physically their identification and photo / copy of the virtual card generated and the account statement where the charge for their purchase is reflected.

In case the client cannot prove to be the cardholder, or if the staff considers that the official ID or the credit / debit card has been tampered with, the client will be denied access and no partial or total refund of the amount previously charged will be made since the client has accepted the terms and conditions described here.

Currency and exchange rate
The payment through is through a banking platform and is done in Mexican pesos. For purchases from abroad, the charges are made in the currency of the country where the card was issued. 'Mandala Group' does not establish the amount that the 'Customer' bank will charge to their card as the amount depends on the type of change and rate determined by said financial institution.

Check In
'Grupo Mandala' recommends its 'clients / guests' to appear in the disco / consumption venue reserved as soon as possible at the opening time indicated on the site -mainly in special events- since in case the consumption venue exceeds its maximum capacity, even with a previously purchased ticket denied access without the right to reimbursement or compensation.

On the day of booking guests who have booked ‘Bottle Service’ will need to be inside the venue before 12.30 am, after this time the table will become available for re sale and we cannot guarantee your booking.

The exact location of the reserved tables will be specified until the client arrives at the establishment. Tables with specific location will not be guaranteed.

Guests with ‘Bottle Service’ bookings can enjoy use of their table during the entire venue´s opening times. To confirm specific event opening times time please contact our team, this can range from 9:00 pm to 4:00 am depending on the day and time of year.

Inclusions and exclusions
The inclusions and exclusions of each reservation vary depending on the reserved service and are specified at the time of booking.

Personal Objects
Please be aware of your belongings inside the venues, as we cannot be held responsible for any unattended alcohol or personal items.

Please note that we are not able to look after suitcases, carry-on luggage, cases and other items. We suggest that prior to attending our clubs store your belongings and luggage in an establishment since 'Grupo Mandala' disclaims responsibility for the care of these items.

General recommendations
In case of injury or accident, please make yourself known to our staff. We do have a fully qualified staff on each day to help in any medical matter. For our busier events we do have support from the local Medical Team within the venues in case of any problems.

Please act and drink responsibly inside the consumption venues.