Accessing and using the website www.MandalaTickets.com, as well as making a reservation through a personalized payment link, implies full acceptance of the following Terms and Conditions.
These "Terms and Conditions" may be amended or modified at any time. Please periodically check this page to review any changes.
The terms "MANDALATICKETS," "MANDALATICKETS.COM," "we," and "our" refer to Mi Perfecta Diversión SA de CV, a Mexican company with Federal Tax Registration PDI160628186, located at Blvd. Kukulcan Km 9.5 Lt 4, Zona Hotelera, Cancun, 77500. The term "You," "users," "clients," or "cardholders" refer to the users of the services offered by MANDALATICKETS.COM through the website www.mandalatickets.com and/or through any other marketing channel currently used or used in the future by MANDALATICKETS.COM to offer services (the "Platform(s)").
MANDALATICKETS.COM is an agency that sells access to establishments / Consumption Centers, whose technological platform allows us to offer and market services from various entertainment service providers (Provider(s) / Consumption Center(s)) to users / clients / cardholders / guests; who, in turn, can inquire about events and services, compare and book them in real-time according to their needs and preferences.
MANDALATICKETS.COM is not the final provider of the services and acts on behalf of and for the account of the Consumption Centers. Therefore, it is not directly or indirectly obliged to the execution of the Service. When you, the client / cardholder / guest, hire the services offered through MANDALATICKETS.COM, you are entering into a contract directly with the Consumption Centers that offer their services through our platform. MANDALATICKETS.COM acts as an intermediary between you and the Consumption Centers.
By hiring any service through MANDALATICKETS.COM, the client guarantees and declares under oath that:
1) Legal Drinking Age
We would like to inform you that in order to enter any of the Consumption Centers offered at MANDALATICKETS.COM, it is essential to be of legal drinking age and to have official identification. Minors under 18 years old are only allowed at Mandala Beach Club during daytime events and must be accompanied by a responsible adult.
MANDALATICKETS.COM and each Consumption Center reserve the right to request official identification from the ticket holder (and companions) to verify their identity and age.
2) Right of Admission
The Management of each Consumption Center purchased through MANDALATICKETS.COM reserves the right of admission and/or exclusion to anyone under the influence of drugs, illegal substances, or engaging in any other dangerous and inappropriate behavior. In such cases, neither the Consumption Center nor MANDALATICKETS.COM will reimburse, compensate, or indemnify the "users / customers / cardholders / guests" who have engaged in the aforementioned behaviors.
3) Prohibited Items
For the safety of "users/customers/cardholders/guests," the Consumption Centers sold through MANDALATICKETS.COM reserve the right to conduct inspections prior to entry, including clothing, bags, and any other item deemed necessary. The Consumption Centers also reserve the right to confiscate any material or item considered dangerous or that may disrupt order within the venues. Prohibited items include, but are not limited to: jewelry with spikes, offensive prints on clothing, large bags, backpacks, purses, costumes resembling authentic uniforms of public security personnel (police, military, firefighters, security, or medical personnel) to a reasonable extent, weapons or weapon accessories of any kind (including firearms, pepper spray, knives, fake weapons/accessories, whips, lightsabers), and all sharp objects, controlled substances, eye drops, liquid makeup, gum, food or beverages (including alcohol and candies), liquids, vitamins, supplements, over-the-counter medications, prescription medications, medications and products with CBD, THC or any psychotropic substances, drones, cameras (professional/semi-professional)/video cameras (professional/semi-professional), personal computers, remote-controlled toy airplanes, laser pointers, wearable technology, selfie sticks, tobacco, cigars, related products, cigarettes, balloons, markers, pens, or spray paint, flowers, toys, inflatables, glass, cans, glasses, coolers, signs attached to a stick, and any other item that the management deems necessary at that time. This list of examples is illustrative, but not exhaustive. The management reserves all rights to prohibit access or use of any item that may harm the user or any other guest.
Professional and semi-professional audiovisual recording equipment, such as recorders, cameras, camcorders, drones, go pros, etc., may only be used within the premises and corresponding airspace with prior written authorization from Management, Direction, or through the email reservations@mandalaticket.com. This list of examples is illustrative, but not exhaustive.
4) Dress Code
Consumption Centers reserve the right of admission. Please review the dress code for each consumption center located in our FAQs.
Mandala: Casual; The City: Casual; MB (Night): Casual smart. Swimwear allowed only at Beach Party; La Vaquita: informal. Anything is allowed; Abolengo: Casual; Mandala Beach Day: Beach Chic, long pants and jeans are not allowed to access the pool, rigorous swimwear; Chicabal: Elegant Beachwear, long pants, jeans are not allowed to access the pool; D'Cave: strictly casual-formal; Señor Frogs: Casual; Rakata: Casual; Santito Tun Tun: Casual.
5) Rights to Material Captured by Consumption Centers' Photo Staff
By entering the Consumption Centers, it is understood that the "user / customer / cardholder / guest" agrees to be photographed and/or filmed and grants copyright to the reserved Consumption Center and/or MANDALATICKETS.COM so that the resulting material may be used for advertising, commercial, and other purposes as deemed appropriate.
6) Disclaimer for Lost Items
MANDALATICKETS.COM and the Consumption Centers are not responsible for the belongings brought by "users / customers / cardholders / guests" to the establishments and are exempt from indemnifying "user / customer / cardholder / guest" in case of loss of personal items. To assist in providing better service to 'Customers / Guests', we ask that any lost property be reported directly to the Consumption Center as soon as possible, so we can help you recover it promptly.
7) Food and Beverage Menus Shown on MANDALATICKETS.COM
MANDALATICKETS.COM presents a button that directs to the digital menu of the Consumption Centers. The menus should be used for reference only, as prices, drinks, and food displayed are subject to change without prior notice, and all products are subject to availability. The prices shown in the menus are in Mexican Pesos.
The confirmation sent by email at the time of making an online purchase is referred to as the Electronic Ticket or e-ticket.
A) Validation of the Electronic Ticket
The only person who can validate a reservation made at MANDALATICKETS.COM is the cardholder, that is, the holder of the card used at the time of making the online reservation. To validate the Electronic Ticket at any of the Consumption Centers offered at MANDALATICKETS.COM, it is essential to present:
A) Online Payment
To make the payment for the selected services, the "user / customer / cardholder / guest" will connect with the payment gateway to complete the purchase process. Neither MANDALATICKETS.COM nor the Consumption Center will have access to customers' financial information, except in the case of manual reservations where the information is shared through digital means; in this case, MANDALATICKETS.COM guarantees the correct use of data. For more information, please visit our Privacy Policy.
Each payment is made through a secure connection; for more information, please consult the website of our payment platform.
BOTH RESERVATIONS PAID THROUGH THE MANDALATICKETS.COM WEBSITE AND THOSE MADE THROUGH A PERSONALIZED PAYMENT LINK ARE SUBJECT TO THE PRESENT TERMS AND CONDITIONS.
B) Payment Methods
The accepted payment method by MANDALATICKETS.COM is through charging credit or debit cards. Our payment gateway accepts Visa, MasterCard, Discover, and American Express cards. At the time of making the reservation, the total amount of the purchase plus the banking platform's commission will be charged.
As specified in section A) of Title II, the cardholder is the only authorized person to validate the reservation, and it is essential to present themselves in person with the card used at the time of reservation and with their official identification to collect the event tickets. Copies and photographs will not be accepted.
If the online payment is made with a virtual card, the cardholder must physically present their identification and display their virtual card from their app, as well as the transaction charge in their app's statement.
In the event that the customer cannot prove to be the cardholder or if MANDALATICKETS.COM or the Consumption Center staff considers that the official identification or the credit/debit card has been manipulated, access to the customer will be denied, and no partial or total refund of the previously charged amount will be made, as the customer has accepted the terms and conditions described here.
C) Currency and Exchange Rate
The charge through the MANDALATICKETS.COM banking platform is made through a payment gateway by a banking provider and is made in Mexican Pesos; the exchange rate in relation to the US Dollar is indicated at the bottom of the site.
For purchases from abroad, charges are made in the currency of the country where the card was issued. MANDALATICKETS.COM does not determine the amount that the cardholder's bank will charge to their card as the amount depends on the exchange rate and rate determined by that financial institution.
Refunds made by MANDALATICKETS.COM are in Mexican Pesos, and the amount reflected in the cardholder's account will depend on the exchange rate and rate determined by their financial institution.
D) Check-in Time
MANDALATICKETS.COM recommends to its "user / customer / cardholder / guest" to arrive at the reserved Consumption Center as soon as possible, considering 8:00 PM in Los Cabos, 10:00 PM in Cancún and Playa del Carmen, 9:00 PM in Puerto Vallarta, and 10:00 PM in Tulum, as the start time of service—except for special events where the start time will be specified on the site. In case the property exceeds its maximum capacity, access will be denied without the right to refund or any compensation.
The "users / customers / cardholders / guests" who have reserved a "Consumption" or "Table" service through MANDALATICKETS.COM must show up at the reserved Consumption Center on the day of the event before the maximum check-in time indicated on the site; after this time, the table included in the consumption package will be available for new reservations, and the reservation will not be guaranteed or refunded.
The exact location of the reserved tables will be specified until the customer arrives at the establishment. Tables with specific locations will not be guaranteed.
The "users / customers / cardholders / guests" who have reserved a "Consumption" or "Table" service can use the assigned table for as long as the establishment is open. To confirm the specific hours of each event, please contact a representative of MANDALATICKETS.COM at the email reservations@mandalaticket.com.
E) Inclusions and Exclusions of Products or Services
The inclusions and exclusions of each reservation vary depending on the reserved service and are specified at the time of reservation.
Benefits not specified in these Terms and Conditions are not included, and it is not an obligation of MANDALATICKETS.COM or the Consumption Center to grant them within the reserved service.
OPEN BAR
Includes: General Access / Valid from 10:30 PM to 2:00 AM and includes unlimited domestic drinks from a selected list of Rum, Tequila, Vodka, classic cocktails, and juices. The drink brands included in the open bar vary according to the establishment and may be different despite being posted at the establishment's entrance.
Not Included: Table reservation; Premium brands, bottled or canned products; Tips.
CONSUMPTION
Includes: Access; limited entries (according to the reserved zone/table); Limited credit for consumption; Table reservation in the selected zone; Waiter service (tips not included).
Not Included: Specific table location (only zone is guaranteed); Tips.
The limited credit included in the consumption service is not applicable for refunds, returns, or tips. It cannot be used on a different date or at another club or Consumption Center.
GENERAL ACCESS
Includes: Access only.
Not Included: Table reservation; Any food or drinks or premium brands, bottled or canned products; Tips.
MB DAY - ACCESS / BED / VILLA
Includes: Access to the Beach Club from 11:00 AM to 5:30 PM in the reserved zone; Limited entries according to the reserved zone; Limited consumption of food and/or drinks according to the site's indications; Access to showers, restrooms; Towel service (requires a $200 MXN deposit, refundable upon towel return).
Not Included: General Access and Golden Pass reservations do not include bed or villa reservations; Tips; Cloakroom service (not available).
BACHELORETTES
Includes: Express access; limited entries (according to the reserved package); Limited number of bottles and specific brands specified in the reserved package. Please note that the bottles and consumption offered in each package are subject to change without prior notice; Table reservation (without specific and guaranteed zone until 12:00 AM); Waiter service (tips not included).
Not Included: Specific table location; Tips.
F) Dissatisfaction with the Service
In the event that during the event, the "user / customer / cardholder / guest" has any doubts or dissatisfaction regarding the reserved service and/or its benefits and inclusions, the event style, music, drink quality, or any other dissatisfaction, they should inquire with the Management of the Consumption Center so that any doubts or dissatisfaction can be resolved at the time of service. Any complaints not reported to the Consumption Center's Management cannot be the basis for future claims or refunds.
G) Personal Belongings
None of the Consumption Centers have lockers for storing suitcases, hand luggage, bags, and other items. We suggest that, before attending the Consumption Centers, you store your belongings and luggage in a nearby location, as the Consumption Center is not responsible for their care.
We urge you to exercise caution and care with your personal belongings during your stay at the Consumption Centers. Please note that neither MANDALATICKETS.COM nor the Consumption Centers can be held responsible for any damage, loss of personal items, or alteration of drinks.
H) General Recommendations and Liability Waiver
The "users / customers / cardholders / guests" acknowledge and accept that attending events at the Consumption Centers involves certain inherent risks and that, by participating in such events, they assume responsibility for their own safety and well-being.
In case of injury or accident, please inform the staff of the Consumption Center as soon as possible. Each Consumption Center offered through MANDALATICKETS.COM has highly qualified personnel to assist in any medical incident. For the busiest events, local medical authorities are present within the Consumption Centers.
MANDALATICKETS.COM recommends all "users / customers / cardholders / guests" to act and drink responsibly within its establishments.