General Terms and Conditions
"MANDALATICKETS", "MANDALATICKETS.COM", "we" and
"our" refer to Mi Perfecta Diversion SA de CV, Mexican company with
Federal Taxpayers Registry PDI160628186 and located at Blvd. Kukulcan Km 9.5 Lt
4, Hotel Zone, Cancun, 77500. The term "You" refers to the user of
the services offered by MANDALATICKETS.COM through the website
www.mandalatickets.com and / or through any other marketing channel currently
used or used in the future MANDALATICKETS.COM to offer Services (the
"Platform / s").
MANDALATICKETS.COM is an agency which sales
tickets for discotheques/ Consumption Venues, whose technological platform
allows that through various entertainment service providers (Provider /Consumption
Venue(s)), we offer and commercialize their services to users / customers /
cardholders / guests; who in turn can make inquiries about events and services,
compare and reserve them in real time according to their needs and preferences.
These ‘Terms &
Conditions’ may vary from time to time, adding new clauses or modify the
existing ones. Please make sure you review them regularly.
The access and use
of the website MandalaTickets.com implies your full acceptance and undertaking
to abide entirely by the Terms and Conditions.
MANDALATICKETS.COM is not the final
provider of the services and just acts on behalf of the Consumption Venues, so
it is not obliged - directly or indirectly - to the execution of the Service.
When you, the client, hires the services offered through MANDALATICKETS.COM, you are
entering into a contract directly with the Consumption Venue that offer their
services through our platform. MANDALATICKETS.COM acts as an intermediary between you and the Consumption
When contracting any
service through MandalaTickets.com MANDALATICKETS.COM, the client guarantees and declares under
protest to tell the truth that:
Is of legal age;
You -the Client-, expressly accept these Terms and
Conditions, which you have fully understood and expressly consent to use electronic
Has full capacity to enter into contracts;
Only use the platform and site to contract services
Before hiring or
reserving any service or Consumption Venue, please review directly the
particular conditions of the Consumption Venue, MANDALATICKETS.COM is not
responsible or has interference in the particular conditions established by
each Consumption Venue for the provision of its services.
the consumer centers offered at MandalaTickets.com
is needed by all guests visiting any of the Consumption Venues offered through MANDALATICKETS.COM; it is
essential to be of legal age and have official identification to prove it.
Under 18 year olds
are welcomed only inside ‘Mandala Beach Club’ during its day time events, when
accompanied by an adult.
MANDALATICKETS.COM and each
Consumption Venue, reserve the right to request ticket holders to provide
appropriate ID for proof of age purposes.
The management of
each Consumption Venue offered through MANDALATICKETS.COM, reserves the right
to refuse admission to and/or reject any person appearing to be intoxicated,
under the influence of drugs, or otherwise behaving dangerously or
inappropriately. No refunds will be given under these circumstances by MANDALATICKETS.COM or the
To ensure safety of
the clients, each Consumption Venue offered through MANDALATICKETS.COM reserve the right
to conduct security searches of clothing, bags and all other items on entry and
exit and reserve the right to confiscate items, which may cause danger or
disruption to others in the Consumption Venues.
Venues reserve the right to refuse admission, please check our FREQUENTLY ASKED QUESTIONS to confirm the dress code for the specific
Mandala: Upscale-Casual; Palazzo: Upscale-Casual;
The City: Casual. Informal is allowed only on Foam Party; Dady’O: Strictly
Upscale-Casual; MB (Night Party): Dress to Impress. Fancy Swimwear is allowed
on Pool Party; La Vaquita: Informal. Anything goes; La Santa: Strictly
Upscale-Casual (dress to impress); Sky: Upscale-Casual; Abolengo:
By entering any of
the Consumption Venues, you –the client- consent to being photographed or filmed
and you consent to resulting materials being used for commercial distribution,
publication and MANDALATICKETS.COM /
Consumption Venue communications, without payment or copyright.
MANDALATICKETS.COM inform you that unauthorized
professional photo or video cameras are not permitted at any time in the
Consumption Venues, no exception.
Food and drink
purchased elsewhere may not be introduced or consumed inside the Consumption Venues.
MANDALATICKETS.COM neither the
Consumption Venues are responsible for the belongings that the 'Clients/Guests'
bring with them to the consumption venues and are exempt from indemnifying the
'Clients/Guests' in case of loss of their personal belongings. To help the
Consumption Venue to give a better service to the 'Clients/Guests', please
report any lost property as soon as possible and we will do our best to reunite
you with your items.
Terms & Conditions
The confirmation sent by email that is entered at
the time of making an online purchase, is called an Electronic Ticket or
of the electronic ticket
In order to validate
an E-Ticket at any nightclub or Consumption Venue offered through MANDALATICKETS.COM it is
mandatory to present:
1. E-ticket printed
or displayed on your smartphone (it includes a confirmation number and date of
2. Cardholder ID
physically. Copies or photos will not be accepted.
3. Credit card used
to book physically. Copies or photos will not be accepted.
Reservations over $500 USD, a charge of $10 MXN will be required directly at
the Consumption Venue directly to the credit card used to book for security
reasons. If the credit card holder refuses to this charge, the reservation will
not be validated.
In order to prevent
and avoid fraud to our clients, MANDALATICKETS.COM and each Consumption Venue reserve the right to
make a photocopy, take a photo or to imprint any of the documents mentioned
When the documents
mentioned above are not presented and one or more of the requirements are not
accomplished, the reservation will not be validated and will be considered like
No-shows do not
apply for refunds.
Once the payment is
processed and the purchase receipt has been signed on the day of the event, no
credit / debit card details will be stored. For more information, visit our PRIVACY NOTICE.
use of the E-ticket by the client
The credit card
holder / client represents and warrants that the ticket is purchased for
personal use only, and that the ticket may not be resold or offered for resale
by anyone. Resale or attempted resale of a ticket is grounds for cancellation
of that ticket and the holder may be refused entry to, or ejected from the
Consumption Venue, without refund or other compensation from MANDALATICKETS.COM or the
or modifications to the e-ticket are considered fraud and any person presenting
a modified ticket will be consigned to the competent authorities.
MANDALATICKETS.COM will not be responsible
for any ticket that is lost, stolen, duplicated or destroyed. You are solely
responsible for the safe-keeping of your printed ticket(s). And we reserve the
right to initiate the corresponding legal actions in case of misuse of the ticket.
Average time to validate a reservation is 5 minutes, but the entrance to
the property can take between 10-15 additional minutes. For special events, the
waiting time could be longer.
The client must present himself at the reserved Consumption Venue (nightclub
/ property) as soon as possible, considering 10:30 pm as the starting time of
the service -except for special events-, since in case that the venue exceeds
its maximum capacity, access will be denied without any right to reimbursement
to the electronic ticket and / or change of dates
The purchases made
through MANDALATICKETS.COM may be
modified, as long as the change is request via email to email@example.com with at least 48 hours anticipation to the
date of the reserved event. Changes in date may be subject to changes in rate,
which must be settled by the client, either by payment online or directly at
the door of the reserved Consumption Venue.
beneficiary / holder of the E-ticket
As stated above, the
holder of the credit card used to book is the only one who can validate the
electronic ticket at the Consumption Venue.
If the purchaser wants to transfer the ticket to a third-party, it is necessary
to send a request of name change by email to firstname.lastname@example.org at least
48 hours prior the booking date. Additionally, it is mandatory to fill in an
authorization form and send it by e-mail with the Purchaser’s ID and the
beneficiary ID plus the information that MANDALATICKETS.COM consider necessary.
When the authorization form is rejected, the credit card holder/ client must
validate himself the reservation directly at door with the documents mentioned
in the clause A in order to validate the reservation, otherwise it will be
considered as no-show.
by the client
The cancellation of
a ticket or service booked through MANDALATICKETS.COM must be requested via email to
email@example.com, at least 48 hours in advance of the date of the
reserved event / service.
are as follows:
Cancellations requested 48 hours in advance will
have a total refund less the bank commission (2.56% of the total paid online).
Cancellations requested less than 48 hours before
the date of the event, will have a 50% penalty on the total paid online.
Cancellations requested after the date of the
event, will have a charge or penalty of 100% of the total paid online.
The tickets are ONLY valid for the specific date purchased, and will need to be
claimed by the credit card holder that specific date and directly to the Consumption
When the credit card
holder/client doesn’t appear to claim the contracted services, without prior
notice to MANDALATICKETS.COM, their
reservation is automatically considered No Show, therefore, there will be no
refund by MANDALATICKETS.COM regarding
the contracted services.
for special events
In case of a special
event is confirmed for the same date and Consumption Venue reserved after the
Client/credit card holder has made his purchase, the difference corresponding
to the new price set to enter to the event must be paid directly at the
If the client does
not want to pay the difference, he can use the ticket on another date in the
same Consumption Venue or he could use it on the same date in an alternative
Consumption Venue. To know the alternative options, you should contact the
Service Center directly at the number 998 883 3333 ext. 115 or to the mail firstname.lastname@example.org.
in the calendar of events
Due to causes beyond
the control of MANDALATICKETS.COM or the
Consumer Centers, sometimes the calendar of events must be changed or modified,
in these cases the client will be notified of this change by email. If an event
should be rescheduled, the ticket sold will be valid for the new date of the
event but it is possible that the customer must pay an upgrade.
If an event is
rescheduled, ticket holders will be offered tickets to the rescheduled event.
In this case and like an exception, if the purchaser cannot / does not want to
attend the rescheduled date, the ticket could be changed for another event
/date by paying the difference if applicable. In case that the client is not
interested in changing the event/date, a refund of the total of the reservation
may be requested to the email email@example.com with at
least 24 hours of anticipation of the original date of the reserved event. Any
requested received past this date will have a penalty charge of 50% of the
total amount paid online.
MANDALATICKETS.COM or the Consumption
Venue reserve the right, in its absolute discretion, to cancel any purchase/reservation
without prior notice, in these cases the refund of the amount paid by the
Client will be made and the reservation will be canceled without prior notice
and without any liability for MANDALATICKETS.COM com or the Consumption Venue.
In case of requiring
a tax invoice this must be requested by email to firstname.lastname@example.org, mentioning
the tax information to be noted on the invoice, as well as the reservation
number. It is important to inform that for fiscal reasons the invoices will be
elaborated during the month of purchase of the service, even if the date of use
of the tickets is later. In case of deposits or bank transfers, invoices must
be requested within the same month the deposit or transfer is made. Once a tax
invoice has been made service are non-refundable, nor can the date/event be
Bookings Terms & Conditions
A) Online Payment
For the payment of
the selected services, the credit cardholder / client will connect with the
bank's processor gateway in charge to complete the purchase process. Neither MANDALATICKETS.COM
nor the Consumption Venue will have access to the credit cardholder/ client financial
information, except when it is a manual reservation and the information is
shared by digital media, in this case MANDALATICKETS.COM guarantees the correct
use of data. For more information, visit our PRIVACY NOTICE.
Each payment is
always made via a secure connection, for more information please refer to the
website of the payment processor.
B) Payments Accepted
The method of payment
accepted by MANDALATICKETS.COM are debit or credit cards. Our bank platform
accepts Visa, MasterCard, Discover and American Express cards. At the time of
making the reservation, the total amount of the booking will be charge to the
As it was previously
specified in subsection A) of Title II, the cardholder is the only person
authorized to validate the reservation and it is essential to present himself
personally with the card used at the time of booking and with his official
identification to collect the tickets of the event. Copies and photographs will
not be accepted.
If the online
payment is made with a virtual card, the cardholder must present physically their
identification and photo / copy of the virtual card generated and the account
statement where the charge for their purchase is reflected.
In case the client
cannot prove to be the cardholder, or if the MANDALATICKETS.COM / Consumption
Venue staff considers that the official ID or the credit / debit card has been
tampered with, the client will be denied access and no partial or total refund
of the amount previously charged will be made since the client has accepted the
terms and conditions described here.
and exchange rate
The payment through
MandalaTickets.com is through a banking provider platform and is done in
Mexican pesos, the exchange rate is published in the upper right part of the website.
For purchases from
abroad, the charges are made in the currency of the country where the card was
issued. MANDALATICKETS.COM does not establish the amount that the 'Customer'
bank will charge to their card as the amount depends on the type of change and
rate determined by said financial institution.
its clients to appear in the Consumption Venue reserved as soon as possible at
the opening time indicated on the site -mainly in special events- since in case
the consumption venue exceeds its maximum capacity, even with a previously
purchased ticket denied access without the right to reimbursement or
On the day of booking,
clients who have booked ‘Bottle Service’ through MANDALATICKETS.COM will need to
be inside the venue before midnight (12:00 AM), after this time the table will
become available for re sale and we cannot guarantee your booking.
The exact location
of the reserved tables will be specified until the client arrives at the
establishment. Tables with specific location will not be guaranteed.
Guests with ‘Bottle
Service’ bookings can enjoy use of their table during the entire venue´s
opening times. To confirm specific event opening times time please contact our MANDALATICKETS.COM
team, this can range from 9:00 pm to 4:00 am depending on the day and time of
The inclusions and
exclusions of each reservation vary depending on the reserved service and are
specified at the time of booking. Benefits not specified in these Terms and
Conditions, it is not the obligation of MANDALATICKETS.COM neither the
Consumption Venue to grant them within the reserved service.
Includes: General Access; valid from 10:30 pm to 3:30 am; includes unlimited
domestic drinks from a selected spirits list like Rum, Tequila, Vodka, Draft
Beer, Classic Cocktails and Juices. The brands of the drinks included vary
according the venue and are published at the door of the venue. Subject to
change. **Mandala Cancun Open
bar valid from 9:30 pm to 2:30 am.
Does not include:
Table reservation; Top shelf brands, neither bottled nor canned items; Tips;
Includes: Express Access; Limited Free Covers (according to the
table zone reserved); Limited credit for
consumption; Table in the zone
reserved (guaranteed until 12:30 am); Waiter Service (tips not included).
Does not include: Specific table location (we only guarantee the zone
until 12:30 am); Tips; Transportation.
Includes: Access only.
Does not include: Table reservation;
Unlimited Drinks; Top shelf brands, neither bottled nor canned items; Tips;
MB DAY TIME - COVER / BED / VILLA
Includes: Access to the Beach Club from 11:00 am
to 5:00 pm in the zone reserved; Cover + Lounge Chair or Limited Free
Covers for BED/ VILLA reservations; Limited food and beverage credit consumption; Access to showers and toilets; Towel service
($10 USD deposit required that will be refunded at the end of the day when the
towel is returned).
Does not include: Cover reservations does not include BED / VILLA; Tips; Locker (not available); Transportation.
Includes: Access to 3 nightclubs in one night; Exclusive zone; Unlimited Domestic Drinks
from 9:30 pm to 3:30 am from a selected spirits list like Rum, Tequila,
Vodka, Draft Beer, Classic Cocktails and Juices.; Guide/host
Does not include: Top shelf brands, neither bottled nor
canned items; Tips; Transportation.
Includes: Express Access; Limited Free Covers (according to the
package reserved); Limited quantity of bottles and brands specified in the
package reserved; Table reservation (Zone not specified and guaranteed until
12:30 am); Waiter Service (tips not included).
Does not include:
Specified Table Location; Tips; Transportation.
If during the event there
is any doubt about the reserved service and / or its benefits and inclusions,
event or party style, music, drinks quality or any other unconformity /
disagreement, the client should ask for the Management of the Consumption Venue
at the moment so that any doubt is clarified at the moment of the service is
rendered. Any of the employees of the venue will put you in direct contact with
the Manager in turn. These unconformities or disagreements cannot be grounds
for future claims, returns or charges back.
Please be aware of
your belongings inside the Consumption Venues, as MANDALATICKETS.COM or the
venue cannot be held responsible for any unattended alcohol or personal items.
Please note that we
are not able to look after suitcases, carry-on luggage, cases and other items.
We suggest that prior to attending our clubs store your belongings and luggage
in an establishment since the Consumption Venues disclaim responsibility for
the care of these items.
In case of injury or
accident, please make yourself known to the staff of the Consumption Venue. Each
Consumption Venue offered through MANDALATICKETS.COM has a fully qualified
staff on each day to help in any medical matter. For our busier events we do
have support from the local Medical Team within the venues in case of any
recommend to the clients to act and drink responsibly inside the Consumption Venues.